Investor Charter

Vision & Mission

Vision:
Empower investors with knowledge, transparency, and safety to make confident, informed financial decisions.

Mission:
Enable investors to select suitable products, track progress objectively, access clear research insights, and pursue sustainable financial well-being.

Our Commitment

• Deliver research grounded in diligence, discipline, and structured analysis.
• Maintain independent, unbiased market perspectives at all times.
• Disclose financial interests or conflicts linked to recommendations.
• Rely on publicly available data with transparent audit trails.
• Follow advertising standards, regulatory disclosures, and compliance norms.
• Preserve verifiable records of all client communications.

Services Provided

• Smooth onboarding with clearly defined terms and disclosures.
• Mandatory KYC completion for fee-based research services.
• Comprehensive disclosures including tools, AI usage, and conflicts of interest.
• Equal and timely access to research outputs for all clients.
• Strict confidentiality prior to public release and strong data protection.
• Delivery aligned with communicated timelines and expectations.
• Explicit risk warnings for complex or high-risk products.
• Professional integrity across all interactions and communications.

Grievance Redressal Process

Investors should initially contact the Research Analyst for grievance resolution. Complaints are addressed within 21 days.

If unresolved, complaints may be lodged via SEBI’s SCORES platform: scores.sebi.gov.in. SMART ODR may be used for conciliation or arbitration where applicable.

Postal Address:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Mumbai – 400 051

Investor Rights

• Privacy and confidentiality of personal information.
• Transparent practices with timely and clear disclosures.
• Fair and equitable treatment without discrimination.
• Access to service details, fees, and timelines.
• Right to be heard and receive timely grievance redressal.
• Right to exit services as per agreed terms.
• Clear risk disclosures for complex or high-risk products.
• Accessible services for differently-abled investors.

Investor Responsibilities

• Engage only with SEBI-registered Research Analysts.
• Verify registrations on SEBI’s official website.
• Read and understand disclosures before acting.
• Use authorised payment channels and retain receipts.
• Seek clarification for complex or high-risk products.
• Exercise the right to discontinue services and report concerns.